Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

At Aurje.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility Criteria

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all tags, accessories, manuals, and included items.
  • Not show signs of wear, damage, misuse, or alteration caused by the customer.
  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.


2. Return Time Frame

Customers may request a return within 7 days of receiving the order.

Return requests submitted after the return period may not be accepted.

To initiate a return, please contact our support team with your order details and reason for return.


3. Refund Process and Timing

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method used during purchase.
  • Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.


4. Exchange Options

We offer exchanges for eligible products in cases such as:

  • Damaged items
  • Defective products
  • Incorrect items received

Exchange requests must be submitted within 7 days of delivery.

Replacement items will be shipped after verification and approval of the exchange request.


5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)
  • Description of the issue

Upon verification, we may offer:

  • A replacement product
  • An exchange
  • A full or partial refund, depending on the situation


6. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse or improper handling
  • Products returned without original packaging
  • Items marked as non-returnable on the product page
  • Gift cards and promotional items
  • Personalized or customized products
  • Items returned after the return window has expired


7. Return Shipping Cost

If the Return Is Due To:

Damaged, defective, or incorrect products:

  • Aurje.shop will bear the return shipping cost whenever applicable.

Customer preference returns (e.g., change of mind, incorrect selection):

  • The customer may be responsible for return shipping charges.

Shipping costs paid during checkout are generally non-refundable unless the return is due to our error.


Contact Us

For return, refund, or exchange requests, please contact:

Aurje.shop
Email: ARAVPACHAURY201010@gmail.com
Phone: +91 7037178220
Address: Yamunapuram, Uttar Pradesh, India

We are committed to resolving issues fairly and providing the best possible shopping experience for our customers.