About us

About Us

Welcome to Aurje.shop.

Aurje was created with a simple idea: shopping online should be easy, exciting, and filled with products that genuinely add value to everyday life. We noticed that finding trendy fashion, useful accessories, and quality lifestyle products often meant browsing multiple stores. We wanted to bring everything together in one place, making it easier for customers to discover products they love.

At Aurje, we believe great products shouldn’t come with complicated shopping experiences. Our goal is to carefully select stylish, practical, and affordable items that fit modern lifestyles. Whether you’re looking for fashion essentials, tech accessories, or everyday must-haves, we’re committed to offering products that combine quality, functionality, and value.

Customer satisfaction is at the heart of everything we do. We understand that trust is earned, which is why we focus on reliable service, secure shopping, transparent communication, and continuous improvement. Every order is important to us, and we work hard to ensure a smooth experience from browsing to delivery.

As we continue to grow, our mission remains the same: to provide a trusted destination where customers can shop with confidence, discover new favorites, and enjoy exceptional value. Thank you for being part of the Aurje journey—we’re excited to serve you.

Aurje.shop Policies

Last Updated: [Insert Date]

Welcome to Aurje.shop. We are committed to providing a secure, transparent, and reliable shopping experience. Please read the following policies carefully before using our website or placing an order.


Privacy Policy

1. Information We Collect

We may collect personal information including:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely through payment providers)
  • Order History

We may also automatically collect:

  • IP Address
  • Browser Information
  • Device Information
  • Website Usage Data
  • Pages Visited


2. How We Use Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order updates and shipping notifications
  • Improve website functionality
  • Personalize customer experiences
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

We do not sell customer personal information.


3. Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember customer preferences
  • Maintain shopping cart functionality
  • Analyze traffic and usage patterns
  • Support marketing and advertising activities

Customers may disable cookies through browser settings, though some website features may be affected.


4. Third-Party Services

We may use trusted third-party providers including:

  • Payment gateways
  • Shipping partners
  • Analytics providers
  • Marketing platforms
  • Website hosting services

These providers receive only the information necessary to perform their services.


5. Data Security

We implement reasonable security measures including:

  • SSL Encryption
  • Secure Payment Processing
  • Access Controls
  • Security Monitoring

While we take precautions to protect information, no system can guarantee absolute security.


6. Customer Rights

Customers may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of data
  • Withdraw marketing consent
  • Request information about data usage

Requests may be submitted through our contact information.


7. Contact Information

Aurje.shop
Email: ARAVPACHAURY201010@gmail.com
Phone: +91 7037178220
Address: Yamunapuram, Uttar Pradesh, India


Shipping Policy

Shipping Methods Available

We ship across India through trusted courier and logistics partners.

Available options may include:

  • Standard Shipping
  • Express Shipping (where available)


Delivery Time Frames

Estimated delivery times:

  • Metro Cities: 3–7 Business Days
  • Tier 2 & Tier 3 Cities: 5–10 Business Days
  • Remote Areas: 7–14 Business Days

Delivery times are estimates and may vary.


Shipping Costs

Shipping charges, if applicable, will be displayed during checkout.

Promotional free shipping offers may be available from time to time.


Order Processing Time

Orders are typically processed within:

1–3 Business Days

Orders are not processed on Sundays or public holidays.


Tracking Information

Once shipped, customers will receive tracking details through email or message.

Tracking information may take up to 48 hours to become active.


Delivery Issues and Delays

Delivery delays may occur due to:

  • Weather conditions
  • Courier service disruptions
  • Incorrect address information
  • Public holidays
  • Unforeseen circumstances

Customers should contact us if they experience significant delivery delays.


International Shipping

Aurje.shop currently ships only within India.

International shipping is not available at this time.


Return & Refund Policy

Return Eligibility Criteria

Products must:

  • Be unused
  • Be in original condition
  • Include original packaging
  • Include proof of purchase

Returns not meeting these conditions may be rejected.


Return Time Frame

Return requests must be submitted within:

7 Days of Delivery

Requests received after this period may not be accepted.


Refund Process and Timing

After inspection and approval:

  • Refunds will be issued to the original payment method.
  • Refund processing may take 5–10 business days depending on the payment provider.

Shipping fees are generally non-refundable unless the error was ours.


Exchange Options

Exchanges are available for:

  • Damaged products
  • Defective products
  • Incorrect items received

Approved replacement products will be shipped after verification.


Damaged or Defective Products

Customers must report damaged, defective, or incorrect products within:

48 Hours of Delivery

Please provide:

  • Order Number
  • Product Photos
  • Packaging Photos
  • Description of the Issue


Non-Returnable Items

The following items may not be returned:

  • Used products
  • Products damaged by misuse
  • Customized or personalized items
  • Gift cards
  • Promotional items
  • Products marked as non-returnable


Return Shipping Costs

If the product is:

Damaged, defective, or incorrect:

  • Aurje.shop will cover return shipping costs where applicable.

Returned due to customer preference:

  • The customer may be responsible for return shipping charges.


Contact Us

For questions regarding privacy, shipping, returns, refunds, or exchanges:

Aurje.shop
Email: ARAVPACHAURY201010@gmail.com
Phone: +91 7037178220
Address: Yamunapuram, Uttar Pradesh, India

Thank you for shopping with Aurje.shop.